Collect AI™ - Conversational Debt Collection Platform
Collect AI™ - Conversational Debt Collection Platform
Collect AI™
Collect AI™ furnishes a set of advanced AI-powered tools and modules for end-to-end conversational debt collection and complete management over collection operations at the bank. The solution expedites collection agent creation, configuration and monitoring workflow and allows banks to accurately manage collection campaigns and ensure that all collection activities are properly tracked, analyzed and optimized using advanced AI technology.
Features
Unified Dashboard & Analytics
Collect AI™ provides a comprehensive unified dashboard with real-time analytics, KPIs tracking, visual statistics, and drill-down capabilities. Monitor success rates, promises-to-pay, connection rates, call outcomes, and financial impact from a single interface designed for operations teams and managers.
AI Collection Agents
Create and configure intelligent collection agents with customizable identity, voice settings, conversation flows, and AI brain (LLM). Design agents with natural, human-like speech, dynamic personalization, turn-taking logic, and advanced ASR capabilities. Continuously evolve and improve agents through intuitive configuration without coding.
Call Management & Insights
Access full call history with transcripts, recordings, AI-generated summaries, and automatic conversation evaluation. Review each interaction with complete transparency, classify outcomes (promise-to-pay, dispute, unreachable, etc.), and track financial and operational metrics per call or campaign for comprehensive audit and compliance.
Interested in Collect AI™?
Contact us to learn more about how Collect AI™ can benefit your organization.
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